We want to hear when we get something wrong. If you spot an error in our lottery coverage, have a complaint about our editorial choices, or need to escalate a dispute with a lottery operator, follow the steps below.
- Contact the editor — If you have a complaint about something we published, write to [email protected]. We aim to respond within three business days and to publish a correction on record when we are wrong. This step covers factual errors, misleading headlines, or concerns about how we presented information.
- Contact the operator — If your complaint is about a lottery product, prize payment, or ticket dispute, contact The Lott (Tattersall's Sweeps Pty Ltd) directly using the contact details on thelott.com. We cannot resolve claims because we do not sell tickets. Operators are required to handle customer disputes under their licence conditions, so go to them first for product or payment issues.
- Escalate to the regulator — If the operator has not resolved your complaint within a reasonable time, you can raise it with the Victorian Gambling and Casino Control Commission. They publish a complaints form and will act on licensed-operator misconduct. The VGCCC oversees all lottery activity in Victoria and can investigate breaches of licence conditions, advertising standards, or consumer-protection rules.
Drawswatch is published by SEOPILOT LTD (ACN 602 594 245), registered at Theklas Lysioti, 17 Pissas Building, office 501, Limassol 3030, Cyprus. For general editorial enquiries, email [email protected].